Question 1

What programs and services do you offer?

Accepted Answer

We offer a variety of programs and services, including counseling and therapy for children, youth, adults, couples, and families. Our services address mental health issues such as anxiety, depression, trauma, PTSD, ADHD, OCD, parenting challenges, and family conflicts. Contact us for a free 15-minute consultation to learn more.

Question 2

What is the cost of therapy sessions?

Accepted Answer

We strive to make our counseling services accessible and affordable for everyone. The cost of individual therapy sessions is $185 per hour. For couples and family therapy, session fees are $225 per hour, reflecting the additional time and resources required. Child-Centered Eye Movement Desensitization and Reprocessing CC-EMDR: $315 per session. The letter and report writing fee depends on content that starts from $125. We also offer sliding scale fees based on income to ensure our services are accessible to those in need. For a detailed pricing breakdown or to discuss a customized payment plan, please contact our office directly.

Question 3

Are your services covered by OHIP or private insurance?

Accepted Answer

Our services are not covered by OHIP, but many private insurance plans do offer full or partial coverage for psychological services. Please check with your insurance provider to understand your coverage details.

Question 4

Do you offer direct billing to insurance providers?

Accepted Answer

Some insurance companies allow us to submit claims on behalf of clients.  Once you provide information about your insurance company, we can check and let you know if that insurance allows for direct billing. Any part of the fee that your insurance provider does not cover will be charged to your credit card.

Question 5

What methods of payment do you accept?

Accepted Answer

Acceptable payment methods are by credit card or debit card.  We accept most major credit card brands like Visa, Mastercard, American Express, and Discover.

Question 6

How do I make an appointment?

Accepted Answer

The best way to make an appointment is by contacting our clinic through email at info@aolcounselling.com. Appointments can also be made through the website https://www.aolcounselling.com or https://aws-portal.owlpractice.ca/aolcounselling/booking. If you prefer to give us a call, our phone number is (289) 625-5216.

Question 7

What are your Hours?

Accepted Answer

Our clinicians are available to see clients at the following times:

Monday: 9:00 AM to 7:00 PM

Tuesday: 9:00 AM to 7:00 PM

Wednesday: 9:00 AM to 7:00 PM

Thursday: 9:00 AM to 7:00 PM

Friday: 9:00 AM to 7:00 PM

Saturday: 9:45 am – 3:45 pm

The best way to make an appointment is through the website or by contacting our clinic through email at info@aolcounselling.com. If you prefer to give us a call, our phone number is (289) 625 5216.

Question 8

Do I need a referral from my physician?

Accepted Answer

No, a referral is not required since psychological services are not covered by OHIP. If you are a refugee with the Interim Federal Health Program (IFHP) healthcare benefits, then you will need a physician’s referral for psychological services.

Question 9

What if I need to cancel or reschedule my appointment?

Accepted Answer

We ask that appointments be canceled or rescheduled at least 2 business days in advance. If an appointment is canceled in less than 24 hours, please note that you will be invoiced for the full cost of the missed appointment.

Question 10

How long is each therapy session?

Accepted Answer

Each therapy session is scheduled for 1 hour, with 50 minutes dedicated to the session and the remaining time for the clinician's preparation and administrative tasks.

Question 11

How often will I need therapy sessions, and how many will I need?

Accepted Answer

The frequency and number of therapy sessions vary for each individual. After your initial meeting, our clinician will recommend a treatment plan tailored to your specific needs and concerns.

Question 12

Are all services confidential?

Accepted Answer

Yes, all psychological services are strictly confidential. This means that anything that our client(s) share within our sessions is both private and protected. We can only communicate your information to third parties with your written permission. By law, we will have to break confidentiality in some specific circumstances.

Question 13

Do you prescribe medication?

Accepted Answer

We can not prescribe medication. However, should medication be of interest, we can collaborate with physicians in the community.

Every individual’s mental health circumstance is unique and requires a tailored and thoughtful care plan. Typically, non-pharmaceutical approaches to mental health challenges (e.g. therapy) are used prior to considering medication. Sometimes, however, medications are helpful to enhance and support recovery. The decision to treat a mental health concern with medication is ultimately made by the client/family after extensive discussion with his/her therapist and consultation with a physician.

Question 14

What software do you use for virtual sessions?

Accepted Answer

We use software that complies with personal health information legislation (i.e. PHIPA, PIPEDA). Client health information is not stored on the platform.

Frequently Asked Questions