Frequently Asked Questions

What if I need to cancel or reschedule my appointment?

We ask that appointments be canceled or rescheduled at least 2 business days in advance. If an appointment is canceled in less than 24 hours, please note that you will be invoiced for the full cost of the missed appointment.
Are your services covered by OHIP or extended health care providers?

Psychological services are not covered by OHIP. Many private insurance plans provide full or partial coverage for psychological services. We suggest contacting your insurance provider to determine your level of coverage.
What programs and services do you offer?

We offer a variety of programs and services including counseling and therapy for all age groups, addressing mental health issues such as Anxiety, Depression, Trauma, PTSD, ADHD, OCD, parenting issues, and family conflicts. Contact us for a free 15-minute consultation session.
How long is each therapy session?

Therapy sessions are scheduled for 1 hour in duration. Therapy sessions are typically 50 minutes in duration, however, billed for 60 minutes to account for the clinician's preparation and administrative time.
How often are sessions? How many sessions are needed?

Session frequency and course of treatment vary across individuals. Once a clinician has met with you or your family member, they will recommend a treatment course that best fits your needs and concerns.
Do you prescribe medication?

We can not prescribe medication. However, should medication be of interest, we can collaborate with physicians in the community. Every individual’s mental health circumstance is unique and requires a tailored and thoughtful care plan. Typically, non-pharmaceutical approaches to mental health challenges (e.g. therapy) are used prior to considering medication. Sometimes, however, medications are helpful to enhance and support recovery. The decision to treat a mental health concern with medication is ultimately made by the client/family after extensive discussion with his/her therapist and consultation with a physician.
Do you offer direct billing to insurance providers?

Some insurance companies allow us to submit claims on behalf of clients. Once you provide information about your insurance company, we can check and let you know if that insurance allows for direct billing. Any part of the fee that your insurance provider does not cover will be charged to your credit card.
What are your Hours?

Our clinicians are available to see clients at the following times: Monday: 9:00 AM to 7:00 PM Tuesday: 9:00 AM to 7:00 PM Wednesday: 9:00 AM to 7:00 PM Thursday: 9:00 AM to 7:00 PM Friday: 9:00 AM to 7:00 PM Saturday: 9:45 am – 3:45 pm The best way to make an appointment is through the website or by contacting our clinic through email at aol.counselling@gmail.com. If you prefer to give us a call, our phone number is (289) 625 5216.
What is the cost of therapy sessions?

We strive to make our counseling services accessible and affordable for everyone. The cost of individual therapy sessions is $185 per hour. For couples and family therapy, session fees are $225 per hour, reflecting the additional time and resources required. Child-Centered Eye Movement Desensitization and Reprocessing CC-EMDR: $315 per session. The letter and report writing fee depends on content that starts from $125. We also offer sliding scale fees based on income to ensure our services are accessible to those in need. For a detailed pricing breakdown or to discuss a customized payment plan, please contact our office directly.
Do I need a referral from my physician?

No, a referral is not required since psychological services are not covered by OHIP. If you are a refugee with the Interim Federal Health Program (IFHP) healthcare benefits, then you will need a physician’s referral for psychological services.
What software do you use for virtual sessions?

We use software that complies with personal health information legislation (i.e. PHIPA, PIPEDA). Client health information is not stored on the platform.
How do I make an appointment?

The best way to make an appointment is by contacting our clinic through email at aol.counselling@gmail.com. Appointments can also be made through the website https://www.aolcounselling.com or https://aws-portal.owlpractice.ca/aolcounselling/booking. If you prefer to give us a call, our phone number is (289) 625-5216.
What methods of payment do you accept?

Acceptable payment methods are by credit card or debit card. We accept most major credit card brands like Visa, Mastercard, American Express, and Discover.
Are all services confidential?

Yes, all psychological services are strictly confidential. This means that anything that our client(s) share within our sessions is both private and protected. We can only communicate your information to third parties with your written permission. By law, we will have to break confidentiality in some specific circumstances.